Posts

October 2020

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  October 2020 Do what we say we will do We have conducted enquiry statistics for front desk queries receiving over  500 across sites in a fortnight – which is 13000 a year!!   No delays, every day Emma has been working with Clinicalkey to ensure links are seamless from our databases through to Clinicalkey resources. We listen, we learn, we lead We have worked with a & e at WRH to be on site (mornings, afternoons and evenings) to take id for smartcards ensuring staff remain available for their clinical work whilst also receiving their cards in compliance with CQC demands Work together, celebrate together Sharon had a card of thanks from a nurse practitioner thanking her for her help during an interview

July 2020

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July 2020 Do what we say we will do The Customer Care Team Leader has produced a patient journey poster for each site. Look out for more details as it is launched   No delays, every day We have new stock across all three sites and on display on our “New Books” shelving. We listen, we learn, we lead A member of staff currently undertaking a CPD Level 6 course recently contacted the library, asking for help with completing one of her assignments. In response, our Clinical Librarian asked for her to share with him details of her assignment brief. He then compiled a list of library stock/resources that might be of relevance in addressing different aspects of her assignment (e.g. ‘applications of research in practice’). He also highlighted the various information skills training packages available to staff/students through the Library & Knowledge Service. Work together, celebrate together The LKS worked with Me

May 2020

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May 2020 Do what we say we will do “I think the library staff are often unseen heroes J ” Head of HR   No delays, every day We continue to help on the HR absence reporting line We listen, we learn, we lead We are looking at purchasing self-service machines to ensure staff can borrow books 24/7 Work together, celebrate together “A really helpful member of your team, Raymond, whom I have never seen before and I understand is normally is at KTC, rebooted/reset (or something to that effect) my card and I changed my password and hey presto it worked.  He deserves some praise for his cool calm and the extremely efficient way he solved this long standing problem. Great work.” Senior Medical Secretary