4ward

June 2019 Do what we say we will do We finally had our photocopiers installed across all three site   No delays, every day During a ‘Take Heart’ patient event not enough saucers had been delivered. Sharon attempted to get through to the catering dept but there was no answer so she went down and collected the saucers in person to prevent the course from being delayed. We listen, we learn, we lead Our sent out our user survey this month and will publicise the results next month – thank you all those who completed it Work together, celebrate together David chaired the Inspire meeting working closely with Worcester University and Public libraries

June 2019 Do what we say we will do A water cooler has been installed at Kidderminster Education Centre   No delays, every day Problem solving when the PC went down in Room 3 at KEC and setting up a laptop so that the training could go ahead. We listen, we learn, we lead Our Library & Knowledge Strategy for 2019-2024 was approved by the Education board and is available at our website http://www.wkp.nhs.uk/our-services/about-us/ Work together, celebrate together From our comment card asking how we are succeeding: “In reply to the above request, the answer is – wonderfully well. I constantly seek research publications at short notice. Since starting work here and joining the library the service is at least as good as the best I’ve encountered. Holly Biggs is substantially responsible for my great satisfaction. I get papers from her within minutes!!” ...